Category: Customer Support Software
Freshdesk is a cloud-based customer support solution designed for streamlined customer service. Offering features like efficient ticketing, automation, and multichannel support, Freshdesk empowers businesses to enhance customer satisfaction.
Tier: 3
Supported API Version: v2
Type: Source
Authentication: Token-based
Resources:
Resources | Sub resources | Status | Description | Parameters |
|---|---|---|---|---|
Contacts | All Contacts | Yes | This resource will retrieve every contact’s information available.
| N. A |
Agents | All Agents | Yes | This resource will retrieve every Agent’s information available.
|
N. A |
Tickets | All Tickets | Yes | This resource will retrieve all Tickets information. |
N. A |
Files | All Files | Yes | This resource will retrieve every file’s information. |
N. A |
Companies | All Companies | Yes | This resource will retrieve information of all companies. |
N. A |
Groups | All Groups | Yes | This resource will retrieve information of all groups. |
N. A |
A. How to get Access token
Step 1: Login to https://www.freshworks.com/freshdesk/login
Step 2: You will be taken to the dashboard of Freshdesk once you login.
Step 3: On the top right corner click on your profile > profile settings > view API Key.
B. How to get Domain Name
After logging in to your account in the address url you can find your Domain Name (<your_domain_name>.myfreshworks.com)
EazyDI create connection:
Connection properties:
Name | Mandatory | Description |
|---|---|---|
Connection Name | Yes | Name of the connection |
Description | No | Description of connection |
API Key | Yes | Access token of your account Please refer to section A on how to generate the access token for getting access token |
Domain Name | Yes | Domain Name of your account
Please refer to section B on how to get Domain Name |
Creating Pipeline:
Step 1: Select Source Connector as FreshDesk.
Step 2: Select Connection from the dropdown
Step 3: Configure the connection object and click Save button.
Step 4: Verify the connection details in the section and click on Next button
Step 5: Select the Target connection and connection object and click on Next button.
Step 6: Configure field mapping page and click on Next button.
Step 7: Select the scheduling and proceed ahead by clicking on Next button.
Step 8: Confirm the details that you have selected for this pipeline and click on Submit and the pipeline will be created.