Zendesk v1.0.0

Category: Customer Service and Support Software

Zendesk is a customer service and engagement platform that helps businesses build lasting customer relationships. It offers support ticketing, self-service options, and live chat, streamlining customer interactions.

Tier: 3

Supported API Version: v2

Type: Source

Authentication: Token-based

Resources:

Resources	Sub resources	Status	Description	Parameters
Users	All Users	Yes	This resource will retrieve every user based on their roles in Zendesk organization.	User Role: Select a role to retrieve users for.
User Fields	All User Fields	Yes	This resource will retrieve all the custom user fields in Zendesk organization.	N. A
Notifications	All Notifications	Yes	This resource will retrieve all triggers information in Zendesk organization.	N. A
Groups	All groups	Yes	This resource will retrieve all the groups in Zendesk organization.	N. A
Brands	All Brands	Yes	This resource will retrieve all the Brands available for your account.	N. A
Targets	All Targets	Yes	This resource will retrieve all the Targets in Zendesk organization.	N. A
Tickets	All Tickets	Yes	This resource will retrieve all the Tickets available for your account.	N. A
Views	All Views	Yes	This resource will retrieve all the views for Tickets available in your account.	N. A
Deleted Tickets	All Deleted Tickets	Yes	This resource will retrieve all the Deleted Tickets in your account.	N. A
Tags	All Tags	Yes	This resource will retrieve all the Tags in your account.	N. A

Creating Pipeline:

Step 1: Select Source Connector as Zendesk.

Step 2: Select Connection from the dropdown

Step 3: Configure the connection object and click Save button.

Step 4: Verify the connection details in the section and click on Next button.

Step 5: Select the Target connection and connection object and click on Next button.

Step 6: Configure field mapping page and click on Next button.

Step 7: Select the scheduling and proceed ahead by clicking on Next button.

Step 8: Confirm the details that you have selected for this pipeline and click on Submit and the pipeline will be created.