Zendesk
Category: Customer Service and Support Software
Zendesk is a customer service and engagement platform that helps businesses build lasting customer relationships. It offers support ticketing, self-service options, and live chat, streamlining customer interactions.
Supported API Version: v2
Resources | Sub resources | Status | Description | Parameters |
Users | All Users | Yes | This resource will retrieve every user based on their roles in Zendesk organization. | User Role: Select a role to retrieve users for. |
User Fields | All User Fields | Yes | This resource will retrieve all the custom user fields in Zendesk organization. | N. A |
Notifications | All Notifications | Yes | This resource will retrieve all triggers information in Zendesk organization. | N. A |
Groups | All groups | Yes | This resource will retrieve all the groups in Zendesk organization. | N. A |
Brands | All Brands | Yes | This resource will retrieve all the Brands available for your account. | N. A |
Targets | All Targets | Yes | This resource will retrieve all the Targets in Zendesk organization. | N. A |
Tickets | All Tickets | Yes | This resource will retrieve all the Tickets available for your account. | N. A |
Views | All Views | Yes | This resource will retrieve all the views for Tickets available in your account. | N. A |
Deleted Tickets | All Deleted Tickets | Yes | This resource will retrieve all the Deleted Tickets in your account. | N. A |
Tags | All Tags | Yes | This resource will retrieve all the Tags in your account. | N. A |
How to get Access token
Step 1: Login to https://www.zendesk.com/in/login/
Step 2: You will be taken to the dashboard of Zendesk once you login.
Step 3:On the left panel select admin, after that select Go to Admin Center
Step 4: You will be navigated to Admin Center, Under Apps and Integrations select Zendesk API
Step 5: Enable Token Access and Add Api Token. An Api token will be generated for you.
How to get Domain Name
After logging in to your account in the address url you can find your Domain Name (which in this case is pingahlahelp.zendesk.com)
EazyDI create connection:
Name | Mandatory | Description |
Connection Name | Yes | Name of the connection |
Description | No | Description of connection |
API Key | Yes | Access token of your account |
Domain Name | Yes | Domain Name of your account Please refer to section B on how to get Domain Name |
Email ID | Yes | Email ID of your account (which has the permission on Api key). |
Creating Pipeline:
Step 1: Select Source Connector as Zendesk
Step 2: Select Connection from the dropdown
Step 3: Configure the connection object and click Save button.
Step 4: Verify the connection details in the section and click on Next button
Step 5: Select the Target connection and connection object and click on Next button
Step 6: Configure field mapping page and click on Next button
Step 7: Select the scheduling and proceed ahead by clicking on Next button
Step 8: Confirm the details that you have selected for this pipeline and click on Submit and the pipeline will be created
