Overview
We use Jira Service Management to handle your inquiries efficiently. When you submit a query, it automatically creates a ticket in our system. You'll receive a confirmation email once your ticket is created and notifications for any updates. You can also track the status of your ticket on the Jira portal.
How to Submit a Query
Step 1: Access the Jira Portal
Visit the Jira Service Desk: Go to the Jira Service Desk portal here.
Sign Up or Log In:
New Users: If you are new to Jira, click on the "Sign Up" option and create an account using your email address.
Existing Users: If you already have a Jira account, enter your credentials and log in.
Step 2: Create a Ticket
Navigate to the Request Form: Once logged in, navigate to the request form on the Jira Service Desk portal here.
Fill Out the Form: Provide the necessary details.
Submit the Form: Click the "Send" button to submit your query. This will create a ticket in our Jira Service Management system.
Alternatively, you can send your query directly via email to support@eazydi.com, and it will automatically create a ticket for you.
What Happens Next
Ticket Creation: Once you submit the form or send an email to support@eazydi.com, a ticket is automatically created in our Jira Service Management system.
Confirmation Email: You will receive an email confirming the creation of your ticket. This email will include:
Ticket ID: A unique identifier for your ticket.
Link: Link to track your query.
Tracking Your Ticket:
Email Updates: You will receive email notifications for any updates or changes to your ticket status.
Jira Portal: You can log in to the Jira portal to view the status of your ticket at any time.
Email Notifications
You will receive the following types of email notifications:
Ticket Creation: Confirmation that your ticket has been created.
Status Updates: Notifications for any changes in the status of your ticket (e.g., In Progress, Resolved, Closed).
Comments and Responses: When a support agent adds a comment or response to your ticket.
Accessing the Jira Portal
Login: Go to the Jira portal login page.
Enter Credentials: Use the email and password associated with your account to log in.
View Tickets: Navigate to the "My Requests" section to view the status of all your tickets.
Additional Support
If you have any issues accessing the Jira portal or do not receive email notifications, please contact our support team directly at support@eazydi.com.
FAQ
Q: How long will it take to get a response? A: Our team strives to respond to all queries within 24 hours (working days).
Q: Can I reply to the confirmation email with additional information? A: Yes, you can reply directly to any email notification to add more details to your ticket.
Q: What if I forget my Jira portal password? A: Use the "Forgot Password" link on the Jira portal login page to reset your password.
Q: How do I close my ticket? A: Once your issue is resolved, our support team will close the ticket.