Category: Customer Service and Support Software
Zendesk is a customer service and engagement platform that helps businesses build lasting customer relationships. It offers support ticketing, self-service options, and live chat, streamlining customer interactions.
Tier: 3
Supported API Version: v2
Type: Source
Authentication: Token-based
Resources:
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Resources
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Sub resources
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Status
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Description
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Parameters
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Users
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All Users
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Yes
This resource will retrieve every user based on their roles in Zendesk organization.
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User Role: Select a role to retrieve users for.
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User Fields
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All User Fields
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Yes
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This resource will retrieve all the custom user fields in Zendesk organization.
N. A
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Notifications
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All Notifications
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Yes
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This resource will retrieve all triggers information in Zendesk organization.
N. A
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Groups
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All groups
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Yes
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This resource will retrieve all the groups in Zendesk organization.
N. A
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Brands
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Category: Customer Service and Support Software
Zendesk is a customer service and engagement platform that helps businesses build lasting customer relationships. It offers support ticketing, self-service options, and live chat, streamlining customer interactions.
Tier: 3
Supported API Version: v2
Type: Source
Authentication: Token-based
Resources:
Name
Mandatory
Description
Connection Name
Yes
Name of the connection
Description
No
Description of connection
API Key
Yes
Please refer to how to retrieve the access token
Domain Name
Yes
Domain Name of your account (eg- <your_domain_name>.zendesk.com)
Please refer to how to retrieve Domain Name
Email ID
Yes
Resources | Sub resources | Status | Description | Parameters |
|---|---|---|---|---|
Users | All Users | Yes | This resource will retrieve every user based on their roles in Zendesk organization. | User Role: Select a role to retrieve users for. |
User Fields | All User Fields | Yes | This resource will retrieve all the Brands available for your accountcustom user fields in Zendesk organization. | N. A |
TargetsNotifications | All TargetsNotifications | Yes | This resource will retrieve all the Targets triggers information in Zendesk organization. | N. A |
TicketsGroups | All Ticketsgroups | Yes | This resource will retrieve all the Tickets available for your accountgroups in Zendesk organization. | N. A |
ViewsBrands | All ViewsBrands | Yes | This resource will retrieve all the views Brands available for Tickets available in your account. | N. A |
Deleted TicketsTargets | All Deleted TicketsTargets | Yes | This resource will retrieve all the Deleted Tickets in your accountTargets in Zendesk organization. | N. A |
TagsTickets | All TagsTickets | Yes | This resource will retrieve all the Tags in your account. | N. A |
EazyDI create connection:
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Connection Properties:
Tickets available for your account. | N. A | |||
Views | All Views | Yes | This resource will retrieve all the views for Tickets available in your account. | N. A |
Deleted Tickets | All Deleted Tickets | Yes | This resource will retrieve all the Deleted Tickets in your account. | N. A |
Tags | All Tags | Yes | This resource will retrieve all the Tags in your account. | N. A |
Creating Pipeline:
Step 1: Select Source Connector as Zendesk.
Step 2: Select Connection from the dropdown
Step 3: Configure the connection object and click Save button.
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Step 4: Verify the connection details in the section and click on Next button.
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Step 5: Select the Target connection and connection object and click on Next button.
Step 6: Configure field mapping page and click on Next button.
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Step 7: Select the scheduling and proceed ahead by clicking on Next button.
Step 8: Confirm the details that you have selected for this pipeline and click on Submit and the pipeline will be created.
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