Category: Customer Service and Support Software
Zendesk is a customer service and engagement platform that helps businesses build lasting customer relationships. It offers support ticketing, self-service options, and live chat, streamlining customer interactions.
Tier: 3
Supported API Version: v2
Type: Source
Authentication: Token-based
Resources:
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Resources
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Sub resources
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Status
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Description
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Parameters
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Users
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All Users
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Yes
This resource will retrieve every user based on their roles in Zendesk organization.
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User Role: Select a role to retrieve users for.
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User Fields
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All User Fields
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Yes
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This resource will retrieve all the custom user fields in Zendesk organization.
N. A
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Notifications
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All Notifications
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Yes
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This resource will retrieve all triggers information in Zendesk organization.
N. A
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Groups
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All groups
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Yes
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This resource will retrieve all the groups in Zendesk organization.
N. A
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Brands
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All Brands
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Yes
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This resource will retrieve all the Brands available for your account.
N. A
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Targets
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Category: Customer Service and Support Software
Zendesk is a customer service and engagement platform that helps businesses build lasting customer relationships. It offers support ticketing, self-service options, and live chat, streamlining customer interactions.
Tier: 3
Supported API Version: v2
Type: Source
Authentication: Token-based
Resources:
Resources | Sub resources | Status | Description | Parameters |
|---|---|---|---|---|
Users | All Users | Yes | This resource will retrieve every user based on their roles in Zendesk organization. | User Role: Select a role to retrieve users for. |
User Fields | All User Fields | Yes | This resource will retrieve all the Targets custom user fields in Zendesk organization. | N. A |
TicketsNotifications | All TicketsNotifications | Yes | This resource will retrieve all the Tickets available for your accounttriggers information in Zendesk organization. | N. A |
ViewsGroups | All Viewsgroups | Yes | This resource will retrieve all the views for Tickets available in your accountgroups in Zendesk organization. | N. A |
Deleted TicketsBrands | All Deleted TicketsBrands | Yes | This resource will retrieve all the Deleted Tickets in Brands available for your account. | N. A |
TagsTargets | All TagsTargets | Yes | This resource will retrieve all the Tags Targets in your accountZendesk organization. | N. A |
Section A:
How to get Access token
Step 1: Login to https://www.zendesk.com/in/login/
Step 2: You will be taken to the dashboard of Zendesk once you login.
Step 3: On the left panel select admin, after that select Go to Admin Center
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Step 4: You will be navigated to Admin Center, Under Apps and Integrations select Zendesk API
Step 5: Enable Token Access and Add API Token. An API token will be generated for you.
Section B:
How to get Domain Name
After logging in to your account in the address URL you can find your Domain Name (which would be <your_domain_name>.zendesk.com)
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Tickets | All Tickets | Yes | This resource will retrieve all the Tickets available for your account. | N. A |
Views | All Views | Yes | This resource will retrieve all the views for Tickets available in your account. | N. A |
Deleted Tickets | All Deleted Tickets | Yes | This resource will retrieve all the Deleted Tickets in your account. | N. A |
Tags | All Tags | Yes | This resource will retrieve all the Tags in your account. | N. A |
EazyDI create connection:
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Connection Properties:
Name | Mandatory | Description |
|---|---|---|
Connection Name | Yes | Name of the connection |
Description | No | Description of connection |
API Key | Yes | Access token of your account |
Domain Name | Yes | Domain Name of your account (eg- <your_domain_name>.zendesk.com) Please refer to section B on how to get retrieve Domain Name |
Email ID | Yes | Email ID of your account (which has the permission on API key). |
Creating Pipeline:
Step 1: Select Source Connector as Zendesk.
Step 2: Select Connection from the dropdown
Step 3: Configure the connection object and click Save button.
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Step 4: Verify the connection details in the section and click on Next button.
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Step 5: Select the Target connection and connection object and click on Next button.
Step 6: Configure field mapping page and click on Next button.
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Step 7: Select the scheduling and proceed ahead by clicking on Next button.
Step 8: Confirm the details that you have selected for this pipeline and click on Submit and the pipeline will be created.
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